Deletion of personal data
You may request at any time that we delete the personal data that No Missed Chat holds about you, whether you are a user of a business's panel or a person who wrote to a business over WhatsApp.
How to request it
- Send an email to contacto@darronesoft.com with the subject "Data deletion request".
- Provide your name and the information that identifies your account: the WhatsApp number from which you wrote (with country code) or the email address you use to access the panel and, if you know it, the name of the business you talked to.
- You will receive an acknowledgment with a confirmation code within a maximum of 5 business days, and the deletion will be completed within a maximum of 30 days. We will notify you when it is done.
What is deleted
- WhatsApp End Users: your contact, the conversation history, and the messages; orders are anonymized (the accounting record is kept without personal data when required by law).
- Panel users: your account, your profile data, and your activity logs. If you are the sole owner of a business, deleting your account entails the complete deletion of that business and its data.
- Data held by providers: we request that our processors (Meta, Google, payment gateways) carry out the deletion that corresponds to them; please note that Meta retains its own WhatsApp records in accordance with its policy.
Deletion from the panel
If you manage a business on No Missed Chat, you can delete contacts and conversations directly from Conversations and Contacts, and cancel your account from Plan and billing or by writing to us.
Automatic requests from Facebook
If you authorized No Missed Chat through Facebook / Meta login, you can also use the "Remove" option in the Apps and Websites settings of your Facebook account. We will receive the request automatically and will show you the confirmation code on this page.
More information in our Privacy notice.