Terms and conditions of service
These terms govern the use of No Missed Chat (the "Service"), operated by DarroneSoft (DARRONESoft, S.A.S. de C.V., Calle Plasma 843, Colonia Real Ankara, Sector Ágata, Saltillo, Coahuila de Zaragoza, México, CP 25117). By creating an account or using the Service, you accept these terms and our Privacy notice.
1. Description of the Service
No Missed Chat is a cloud platform that enables businesses ("Customers") to serve their customers over WhatsApp through an artificial intelligence assistant configured with the information that the Customer itself uploads, a human support inbox, a product catalog, and payment links through third-party payment gateways. The Service uses Meta's WhatsApp Business Platform; the Customer must have a WhatsApp Business account and comply with Meta's policies.
2. Account and Customer responsibilities
- You must provide truthful information and keep your credentials confidential. You are responsible for the activity carried out with your account and by the users you add to your team.
- You are the data controller for the data of your end customers. You undertake to inform them adequately, to obtain the consents required by your legislation, and not to upload to the knowledge base any information that you do not have the right to use.
- You are responsible for the content of the knowledge base, catalog, prices, and configured messages, and for reviewing the assistant's responses. Artificial intelligence can make mistakes; you must not use the Service for medical, legal, or financial advice without human supervision.
- You must comply with the WhatsApp Business Policies and Meta's commerce messaging policies, including the use of approved templates for business-initiated messages and the prohibition of spam.
3. Prohibited uses
It is prohibited to use the Service to: send unsolicited or bulk messages; impersonate others; disseminate content that is illegal, misleading, discriminatory, or that infringes the rights of third parties; sell products or services prohibited by Meta or by law; attempt to compromise the security of the platform; or resell the Service without written authorization.
4. Plans, payments, and billing
- The Service is offered by monthly subscription according to the contracted plan, with the limits on conversations, AI messages, documents, products, and users indicated in each plan. Free trial periods have the duration indicated when you sign up.
- Subscription payments are processed through PayPal or MercadoPago. Prices do not include taxes unless otherwise indicated.
- WhatsApp messages are charged by Meta directly to the Customer, per message, to the Customer's own WhatsApp Business account (which must have a valid payment method in Meta Business); No Missed Chat does not participate in that charge and does not apply any surcharges. The costs of AI models and payment gateways, when the Customer uses its own credentials, are also borne by the Customer.
- If a payment is not completed, the account may be suspended until it is brought up to date. You may cancel at any time; the service continues until the end of the paid period, and there are no refunds for partial periods, except where required by law.
5. Payments from your end customers
When you activate sales mode, the Service generates payment links to the Customer's own PayPal or MercadoPago account. No Missed Chat does not receive, hold, or transfer funds from end customers; the purchase and sale relationship is exclusively between the Customer and its end customer, and disputes or refunds are handled through the corresponding payment gateway.
6. Intellectual property
No Missed Chat, its software, design, and trademarks are the property of DarroneSoft. The Customer retains ownership of the information it uploads (knowledge base, catalog, conversations) and grants us a limited license to process it for the sole purpose of providing the Service.
7. Availability and support
We strive to keep the Service continuously available, but we do not guarantee that it will be free from interruptions; we depend on third-party services (Meta, Google, payment gateways, hosting providers). We may perform scheduled maintenance with reasonable advance notice. Support is provided through the channels indicated on the website.
8. Limitation of liability
To the maximum extent permitted by law, DarroneSoft shall not be liable for indirect damages, lost profits, loss of data or loss of business arising from the use of or inability to use the Service, nor for incorrect responses generated by artificial intelligence. Our total liability to the Customer is limited to the amount paid for the Service in the three months preceding the event giving rise to such liability.
9. Suspension and termination
We may suspend or cancel accounts that breach these terms, Meta's policies, or the law, or whose activity puts the platform or other customers at risk. Following cancellation, the data is deleted in accordance with the Privacy notice; the Customer may export its orders and conversations before that date.
10. Modifications
We may update these terms; material changes will be notified by email at least 15 days in advance. Continued use of the Service after that date constitutes acceptance.
11. Governing law and jurisdiction
These terms are governed by the laws of México. For any dispute, the parties submit to the competent courts of Saltillo, Coahuila de Zaragoza, México, without prejudice to the rights that consumer protection legislation grants the Customer in its country.
12. Contact
DarroneSoft · Calle Plasma 843, Colonia Real Ankara, Sector Ágata, Saltillo, Coahuila de Zaragoza, México, CP 25117 · contacto@darronesoft.com · https://nomissedchat.com